Contact
Contact Quriousbit: email, WhatsApp, in-app chat — 9am to 11pm IST.
For KYC and withdrawal issues, use in-app chat first — agents there can read your account context. For partnership enquiries, email [email protected].
Customer support channels
Three ways to reach Quriousbit customer support. (1) In-app chat — open the app, tap the help icon, chat with an agent between 9am and 11pm IST, 7 days a week. Average response time is 3 minutes 12 seconds. (2) Email at [email protected] — average response time 4 business hours. (3) WhatsApp on +91 80 4567 8901 — 9am to 9pm IST, 7 days a week, average response time 6 minutes.
For KYC, withdrawal, or account-specific issues, use in-app chat first — the agents there can read your account context. For partnership, media, or compliance enquiries, use the dedicated email addresses listed below.
Department emails
Customer support: [email protected]. KYC and withdrawal support: [email protected]. Partnerships and affiliate: [email protected]. Media and press: [email protected]. Compliance and legal: [email protected]. Responsible play and self-exclusion: [email protected].
All emails are read by a human within the SLA window. We do not use auto-responders for substantive enquiries, and we do not outsource customer support to third-party contact centres.
Office address and hours
Quriousbit Games Private Limited. Office: 3rd Floor, 14 HAL Old Airport Road, Kodihalli, Bengaluru 560008, Karnataka, India. Office hours: Monday to Friday, 10am to 6pm IST. The office is not open t
Media visits and partnership meetings are by appointment only. Email [email protected] to schedule a visit. For compliance or legal visits, email [email protected].
Response time SLAs
We publish our support response time SLAs so you know what to expect. In-app chat: median 3 minutes 12 seconds, 90th percentile 8 minutes. WhatsApp: median 6 minutes, 90th percentile 15 minutes. Email (care@): median 4 business hours, 90th percentile 12 business hours. Email (compliance / legal / privacy): median 1 business day, 90th percentile 3 business days. Phone calls: not offered (use in-app chat or WhatsApp).
During IPL match days (typically 8pm to 1am IST), response times are longer due to volume. Plan non-urgent enquiries for off-peak hours. KYC and withdrawal issues are prioritised during match days because they often affect contest entry.
What to include in your first message
To get a faster resolution, include the following in your first message: (1) your registered mobile number, (2) a 1-line description of the issue, (3) the timestamp of the issue if it relates to a specific contest, deposit, or withdrawal, (4) screenshots if the issue is a UI error or a payment failure.
For KYC issues, include the rejection reason from the in-app notification. For withdrawal issues, include the withdrawal ID (visible in your wallet history). For contest issues, include the contest ID (visible on the contest details screen). With this information our agents can resolve most issues in a single interaction.
Frequently asked questions
What is the fastest way to reach support?
In-app chat is the fastest channel. Open the app, tap the help icon, and chat with an agent. The average response time is 3 minutes 12 seconds. The chat is available 9am to 11pm IST, 7 days a week.
What is the support email?
General support: [email protected]. KYC and withdrawal: [email protected]. The general inbox is monitored 9am to 9pm IST, 7 days a week, with a 4-hour SLA during business hours.
Do you have a phone number I can call?
We do not offer voice support. Our WhatsApp number +91 80 4567 8901 is the closest equivalent — text messages are read by the same agents who handle in-app chat, with the same 3-minute median response time.
Is the office open to walk-in customers?
No. The Bengaluru office is not open for walk-in customer support. For support, use the in-app chat, email, or WhatsApp channels. For partnership or media visits, email ahead to schedule an appointment.